To ensure confidentiality, we have created a fully encrypted and secure means of communication through our
First time users will be required to register an email address, and will need the Username/ID and Password from your letter. If you need assistance registering or using the Secure Messaging Center, please refer to Quick Tips.
By Telephone
Our service representatives are available to help. When calling, please refer to the name of the survey (QFR) and the Username/ID provided on your letter.
Phone Number: 1-800-272-4250 or 1-301-763-3359 Hours of Operation: 8:30 a.m. to 5:00 p.m., Eastern time, Monday through Friday, excluding holidays