Business Help Site

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Secure Messaging Center
VIDEO: Composing and Managing the Secure Messaging Center

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Video Transcript

VIDEO TRANSCRIPT

1. Welcome to the tutorial on how to compose and manage a secure message within the Secure Messaging Center. The Secure Messaging Center is a web-based messaging system that allows survey respondents and their Census Bureau counterparts to communicate securely and efficiently with one another. Please refer to the first series of this tutorial on how to register and access your Secure Messaging Center account if you need assistance.
   
   
2. To begin, navigate to the Census Bureau home page, at www.census.gov.
   
   
3. Click on the Business tab.
   
   
4. Next, click Get Help with Your Form.
   
   
5. The Business Help Site displays.
   
   
6. Click on the desired survey. In this demonstration, we will use the Annual Retail Trade Survey. The Annual Retail Trade Survey page displays.
   
   
7. At the top, click the tab Contact Staff. The Contact Annual Retail Trade Survey Staff page displays.
   
   
8. Next, click By Secure Messaging Center.
   
   
9. The SMC Login & Registration page displays.
   
   
10. Enter your email address and password created during registration. Refer to Video 1 if you need assistance. The Login Welcome page displays.
    
    
11. Next click Go to Messaging Center. The SMC Message View and Inbox displays.
    
    
12. Next click Show All. Both the Inbox and Outbox display. The Inbox contains incoming messages and the Outbox contains outgoing messages. Please note: If the respondent has multiple contacts or if the respondent is registered for multiple surveys, the Inbox and Outbox view will display all messages combined.
    
    
13. Click Compose to begin a message. The Compose Message View displays.
    
    
14. Complete each field to create your message.
    
    
15. For this demonstration we'll enter a sample message: "I need assistance in completing the attached form. I also need the submission due date. Thanks!"
    
    
16. After completing the message, attach any necessary forms. Click Browse to locate and attach the form.
    
    
17. Next click Open, then click Attach File. The Attachment Confirmation Page displays.
    
    
18. Click Return to continue. If needed, edit your message and click Delete Attachment to remove the form.
    
    
19. If your message is completed, click Send. The Message Confirmation Page displays and your message is saved in the Outbox.
    
    
20. Click Return to return to the Inbox and Outbox View. An email notification is sent to the analyst to inform them of the new message. The analyst will contact you once your message is reviewed.
    
    
21. This concludes this video demonstration showing you how to compose a message within the Secure Messaging Center.
    
    
22. For more information, visit econhelp.census.gov
    
    
23. This video demonstrates how to manage your Secure Messaging Center account. The Secure Messaging Center is a web-based messaging system that allows survey respondents and their Census Bureau counterparts to communicate securely and efficiently with one another.
    
    
24. Enter your email address and password created during registration. Refer to Video 1 if you need assistance.
    
    
25. The Login Welcome page displays.
    
    
26. Click Go to Messaging Center. The SMC Message View and Inbox displays.
    
    
27. Next click Update Profile. Your Profile Page displays. You may edit any of the available text boxes including password, first or last name, and company information.
    
    
28. For this demonstration, we will edit the Contact Phone Number. Enter 555-982-1472 in the Contact Phone Number text box.
    
    
29. Click Update after revisions have been made. The Profile Confirmation page displays.
    
    
30. Contact your survey analyst if you would like to change your email address or security questions.
    
    
31. Click SMC Main Page to return to the SMC Message View and Inbox.
    
    
32. Next, we will discuss how to manage users for your company. Click Manage Accounts. The Manage Account page displays.
    
    
33. A list of registered users for your company will display. To deactivate a user from your company select the email address from the email address drop-down list. You may also search for a user using the Search text box.
    
    
34. For this demonstration, select the email address dbowar2010@gmail.com.
    
    
35. Next click Submit. The Deactivated Confirmation Page displays.
    
    
36. Click SMC Main Page to return to the SMC Message View and Inbox. To reactivate a user for your company, contact your survey analyst for assistance.
    
    
37. For more information, visit econhelp.census.gov.