Business Help Site

Follow the U.S. Census Bureau

Secure Messaging Center
FAQs

1. How do I obtain a Username (UID) and Password (PW)?
2. Why won't the system let me attach a file?
3. How do I know the system is really secure?
4. How can I tell if my survey uses the Secure Messaging Center?
5. I have additional questions where can I find more information?

1. How do I obtain a Username (UID) and Password (PW)?
   

   a.  If you are a company/respondent currently reporting for a Census Bureau survey, the UID and PW are generally located on the first page of the Census Bureau form or letter that you received in the mail.
   
   

   b.  If you cannot locate your UID and PW, please visit the branch/office directly responsible for your survey.
   
   

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2. Why won't the system let me attach a file?

   a.  The requirements for sending a file as an attachement are:

       i.  The file name must no contain any spaces. For example, Company Survey.pdf must be changed to Company_Survey.pdf or CompanySurvey.pdf.
   
   

       ii.  The file size cannot be greater than 65 megabytes.
   
   

       iii.  The file type must be valid (File type/extension must be: ~.CSV, ~.DAT, ~.DOC, ~.PDF, ~.TXT, ~.WPD, ~.XLS, ~.XML, ~.ZIP and Census Bureau Manifests).
   
   

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3. How do I really know the system is secure?

   The URL starts with "https://" as opposed to "http://". The "s" means that the website you are visiting is a secure site.
   
   

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4. How can I tell if my survey uses the Secure Messaging Center?

   Only those surveys currently in the drop-down list on the SMC Respondent Registration page have access to the SMC. Your survey may be added at a later date.
   
   

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5. I have additional questions. Where can I find more information?

   Please visit http://www.census.gov/econhelp/smc and view the User Guide for more information.
   
   

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