To ensure confidentiality, we have created a fully encrypted and secure means of communication through our
. First time users will be required to register an email address, and will need the user ID and password from your letter. If you need assistance registering or using the Secure Messaging Center, please refer to Quick Tips.
Our service representatives are available to help. When calling, please refer to the namei of the survey Annual Services Report and the user ID provided on your letter.
Phone Number: 1-877-787-9860, option 1 Hours of Operation: 8:00 a.m. to 5:00 p.m., Eastern time, Monday through Friday, excluding holidays