All information sent via Secure Messaging Center (SMC) is fully encrypted and secured to and from the U. S. Census Bureau. The confidentiality of all messages IS guaranteed with the SMC. To exchange messages with the U.S. Census Bureau regarding your survey, you must use the username and password provided in documentation mailed to you or in the label of your survey form. If you do not have a username or password please contact us at 301-763-2703 or 800-327-4389 (and select option #3).
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Our service representatives are available to help you with any information or transaction you need.
Phone Number: 1-800-772-7852
Hours of Operation: 8:30 a.m. to 4:30 p.m., ET, Monday through Friday, Excluding Holidays
Send correspondence to:
U.S. Census Bureau
National Processing Center
1201 East 10th Street
Jeffersonville, IN 47132-0001