Electronic Reporting - Technical
39. I am having problems installing the software. Where do I go for help?
Be sure to follow the instructions and make sure that your computer system meets the basic requirements for using the software. If you still have problems, please contact us for help installing the software.
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40. My forms are locked in GIDS Surveyor, and no one else is currently accessing them. How do I regain access?
You may unlock individual forms by clicking on the checkbox next to each form you wish to unlock, then clicking on File|Close All or Tools|Force Selected Surveys Unlocked. If the files remain locked, delete LockFile.lck (and LockFile.lck.lck, if present) from Program Files | Census | Surveyor | DefaultUser1 (or the name of your Userid) subdirectory.
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41. Can I import data into the software?
Yes. Importing data into the software must be done according to the importing format. Detailed instructions on importing are available in the software's help system or on the Electronic Reporting page.
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42. How can I place GIDS Surveyor and its forms on a network drive for access by multiple users?
Follow these steps: Follow the instructions on the Report of Organization or Annual Survey of Manufactures Electronic Reporting page for downloading GIDS Surveyor and your data/forms, making sure to change the destination location in the download processes to your network drive or shared directory.Instruct individual users to download GIDS Surveyor only to their PC.
Individual users should then go to Tools | Change Data Folder Location within GIDS Surveyor and select the network subdirectory where your company's information was saved.
Users should now have the ability to access your company's forms and data.
Please note that only one user may access each form at a time. All others will be locked out of that form.
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43. What can I do if I am having trouble downloading the GIDS Surveyor?
Downloading trouble may be due to several reasons, such as: - your firewall prevents software downloads,
- your company policy forbids downloads and/or installation of downloaded software
- your company policy forbids access to the Internet
You may call the Electronic Reporting Branch (1-800-838-2640) to request your company's data on CD-ROM. The mailing package should be delivered in about 10 business days. You should also be given a time extension.
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44. What if my software downloads with an unknown setup extension?
If the software is downloaded with an unknown extension (such as GIDS_Surveyor_Setup_exe.php), rename the file to correct the extension to ".exe".
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45. What if I receive a message that states that GIDS Surveyor is out of memory while I'm trying to submit the forms?
If you receive this type of message while trying to submit forms, close all other applications, then retry the submission.
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46. When downloading new forms using the Survey Update Wizard, Surveyor locks up at "Installing Updates". How do I proceed?
It may take a few minutes to download forms, especially for large companies. If your wait is considerable, use ctrl/alt/del to close Surveyor in the Windows Task Manager, then reopen the software. Go to Tools|Check For Updates to download the forms again.
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47. Why do I get an error message when attempting to download the 2006 survey data, even though I was able to download the software?
Your company's firewall may not permit you to download survey data, even if you use the correct userid (UID) and password (PW). Many firewalls allow users to download from public sites (where the software is retrieved), while not permitting users to download from private sites (where the forms for the surveys are located). We recommend you contact your network personnel.
Please remember that your browser must have at least 128-bit encryption. Additionally, protocol dictates the opening of port 443 to receive transmission of the forms from the Census Bureau.
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48. What can I do if I receive the following message when installing the software/updates: "Surveyor cannot access the internet. This is likely due to an overly restrictive firewall. Please contact your network administrator. This application uses port 80 for all internet transactions."?
This problem occurs when the software fails to properly install some types of forms. Close Surveyor. Click here to download the correct forms. Save this file to your computer, then open the file following the onscreen instructions in order to unzip it into C:Program Files | Census | Surveyor | Forms . Restart GIDS Surveyor to continue. If this does not alleviate the problem, please call the Electronic Reporting Branch at 1-800-838-2640.
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49. What can I do if I receive the following message when installing the software: "Handle is in the wrong state for the requested operation"?
This problem occurs when the software fails to properly install some types of forms. Close Surveyor. Click here to download the correct forms. Save this file to your computer, then open the file following the onscreen instructions in order to unzip it into C:Program Files | Census | Surveyor | Forms . Restart GIDS Surveyor to continue. If this does not alleviate the problem, please call the Electronic Reporting Branch at 1-800-838-2640.
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